Last updated: [April 4th 2025]

1. Who We Are

Delano Veterinary Hospital (“DVH,” “we,” “our,” or “us”) is a full-service companion-animal clinic located at ‹Street Address, City, State, ZIP›. This Policy explains how we collect, use, disclose, and safeguard your information when you visit ‹https://delanoveterinaryhospital.com› or interact with us by phone, email, or SMS.

​

2. Information We Collect

CategoryExamplesPurpose

Personal InfoName, address, email, mobile number, pet names, payment dataAppointment scheduling, reminders, billing

Health RecordsVaccination history, lab results, treatment notesMedical diagnosis & care

Technical DataIP address, browser type, device ID, cookiesSite analytics & security

We do not knowingly collect data from children under 13.

​

3. SMS Program Details

When you provide a mobile number, you consent to receive text messages for:
• appointment confirmations and reminders
• “pet ready / medication ready” alerts
• post-visit follow-up instructions
Message frequency varies (max ~5 msgs/mo). Msg & data rates may apply.
Reply STOP to cancel or HELP for assistance at any time.

​

4. How We Use Your Information

• Provide veterinary services & customer support

• Send transactional emails/SMS (no third-party marketing)

• Process payments and maintain financial records

• Improve our website and clinic operations

• Comply with legal obligations

​

5. How We Share Information

We never sell or rent your data. We only share it with:

• Service providers (e.g., practice-management software, payment processors, SMS platform) bound by confidentiality agreements

• Referring or emergency clinics at your request

• Authorities when required by law or to protect rights, safety, or property

​

6. Cookies & Tracking

We use cookies and similar tech for essential site functions and analytics. You may disable cookies via your browser, but parts of the site may not work properly.

​

7. Data Security

Records are stored in HIPAA-compliant software with role-based access. We use encryption, firewalls, and regular audits to protect your data.

​

8. Data Retention

Medical and billing records are kept for at least 7 years (or longer if required by state law). SMS numbers are deleted 24 months after your last visit or immediately upon request.

​

9. Your Choices

• Opt-out of SMS: reply STOP.

• Review or correct records: email privacy@delanovethospital.com.

• Delete data: request in writing (subject to legal/medical retention laws).

​

10. Changes to This Policy

We may update this Policy occasionally. Updates are posted here with a new “Last updated” date.

​

11. Contact

Questions? Call (661) 725-8614, email delanovethosp@gmail.com, or write to the address above.

​